Return and Refund Policy

If you receive an item from us that is faulty or not as described, please bring this to our attention via email ( or telephone within the applicable time limit of your order being collected or delivered to discuss a proper resolution.
Time limits
Frozen, paneer and yoghourt: within 1 hour
Atta, ghee and rice: within 48 hours
all other groceries: within 30 days

Please select and crosscheck your order very carefully, as we do not accept returns or offer an exchange, credits or refunds for any items that you incorrectly order.

If we have supplied you with an item incorrectly or provided the wrong item in error, we will issue you a refund of the total amount paid by you for that product.

We will contact you within 72 hours of your returns request and advice you on the next steps. Please keep the item until such time. If you have used the item or have thrown it away, we reserve the right to reject your claim for a refund.